There will be no lasting peace either in the heart of individuals or in social customs until death is outlawed.

This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers but it's hard for them to tell you what they want when they've never seen anything remotely like it.

Now it is evident that a little insight into the customs of every people is necessary to insure a kindly communication this joined with patience and kindness will seldom fail with the natives of the interior.

When you stop talking you've lost your customer. When you turn your back you've lost her.

Brands must empower their community to be change agents in their own right. To that end they need to take on a mentoring role. This means the brand provides the tools techniques and strategies for their customers to become more effective marketers in achieving their own goals.

The creative destruction that social media is currently unleashing will change more than technology or the leader board of the Fortune 100. It is driving a qualitative shift in the nature of relationships between brands and their customers.

The customs and fashions of men change like leaves on the bough some of which go and others come.

Those who visit foreign nations but associate only with their own country-men change their climate but not their customs. They see new meridians but the same men and with heads as empty as their pockets return home with traveled bodies but untravelled minds.

Observe constantly that all things take place by change and accustom thyself to consider that the nature of the Universe loves nothing so much as to change the things which are and to make new things like them.

You want to make sure this particular car is going to please the customer and then you're going to be rewarded with something that is going to please the shareholder.

At a car dealership the person who sells the car is the hero and also gets the commission. But if the mechanics don't service that car well the customer won't return.

As Members of Congress we can now engage with our constituents via online innovations like the Huffington Post while a small business in rural Oregon can use the Internet to find customers around the world.

There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward even if it requires learning new skills. Kindle is an example of working backward.

You have got to have discipline and focus - on the customer and how you run the business.

The jewelry business is a very very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.

A satisfied customer is the best business strategy of all.

There is one other business where the customer is always wrong and that's the media.