The creative destruction that social media is currently unleashing will change more than technology or the leader board of the Fortune 100. It is driving a qualitative shift in the nature of relationships between brands and their customers.
As Members of Congress we can now engage with our constituents via online innovations like the Huffington Post while a small business in rural Oregon can use the Internet to find customers around the world.
There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward even if it requires learning new skills. Kindle is an example of working backward.
The jewelry business is a very very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.
Business is not just doing deals business is having great products doing great engineering and providing tremendous service to customers. Finally business is a cobweb of human relationships.
Statistics suggest that when customers complain business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
Profit in business comes from repeat customers customers that boast about your project or service and that bring friends with them.
The best plan now is to have as many bosses as possible. I call it boss diversity. If you work for a company and you have one boss and that boss doesn't like you or wants to get rid of you you're in trouble. But if you work for yourself you have lots of bosses who are your customers and if a few of them decide they don't like you that's okay.
I'm so excited for my first fragrance! I chose to partner with Dots because I love what they do for their customers bringing them the hottest trends in fashion accessories and fragrance at unbelievably low prices. It's amazing!